To fully understand cost we've created a helpful guide here.
5.0
Age 34
Unexplained Infertility
IVF
Independently funded
Successful Outcome
Overall Feedback
They are expensive but the service was second to none.
Cost transparency
5.0
Care and Respect
5.0
Communication
5.0
Seamless Experience
5.0
3.8
Age 35
ICSI
IVF
Egg freezing
Independently funded
Successful Outcome
Fertility MOT
Frozen Embryo Transfer
PESE/TESE
Sperm Freezing
Overall Feedback
Ultimately we had two successful treatments here so I would definitely recommend. The ability to use the satellite office at the Shard for appointments is also very helpful for those who work in the City
Cost transparency
3.0
Care and Respect
4.0
Communication
4.0
Seamless Experience
4.0
4.5
Age 41
PCOS
IUI
IVF
Independently funded
Unsuccessful Outcome
Frozen Embryo Transfer
Cost transparency
4.0
Care and Respect
5.0
Communication
4.5
Seamless Experience
4.5
3.8
Age 34
Egg freezing
Independently funded
Successful Outcome
Fertility MOT
Overall Feedback
The clinic itself, the doctors & nurses and the surgery and after-care were excellent. However, I found the administrative side poor. I was also once given the wrong medication at their dedicated on-site pharmacy which could have been terrible and made me very upset and anxious. they did follow up quickly with apologies/contact.
Cost transparency
3.5
Care and Respect
4.0
Communication
4.0
Seamless Experience
3.5
4.6
Age 29
Poor Egg Quality
ICSI
Cycle monitoring
Independently funded
Successful Outcome
Frozen Embryo Transfer
Overall Feedback
The Lister Hospital in Chelsea did everything to make mine and my partner's experience with IVF as pleasant as could be, despite the difficult circumstances we were in (my partner had been through cancer after a miscarriage, and was told rather abruptly by a consultant at an NHS clinic that 'your eggs are no good' - that particular clinic didn't help us with our funding claim to the NHS (the funding team called the clinic several times without any response, leading them to terminate our claim, which meant we had to rely on what little savings we had and help from family and friends).
We are currently expecting our daughter in October 2023, and it was thanks to the Lister Hospital. Every member of staff we approached was courteous, understanding and helpful. We would not hesitate to recommend them to friends, and to go through them again should we want to.
Cost transparency
5.0
Care and Respect
5.0
Communication
4.0
Seamless Experience
4.5
4.5
Age 33
PCOS
IUI
IVF
Independently funded
Successful Outcome
Fertility MOT
Frozen Embryo Transfer
Overall Feedback
Other than my own doctor who was excellent, I came into contact with other doctors such as the ones who did the egg collection and embryo transfer and each doctor was exemplary in their care, took the time to explain next steps and answer questions.
Cost transparency
4.5
Care and Respect
5.0
Communication
4.5
Seamless Experience
4.0
3.5
Age 31
Egg freezing
Independently funded
Successful Outcome
Overall Feedback
Good clinic but I would push them on dosage of medication, they tend to underdose and treatment plans are not very tailored to you. Do research / see other clinics as well before deciding.
Cost transparency
3.0
Care and Respect
5.0
Communication
2.5
Seamless Experience
3.5
2.5
Age 29
ICSI
Independently funded
Unsuccessful Outcome
Overall Feedback
Don’t double book appointments - this led to lots of waiting time
Be clear on success rates and then as and when things change give a clear message.
More professional in embryo transfers eg I feel the environment could be more sterile
The staff we generally nice but given the high cost I don’t expect to always be waiting for appointments.
Felt they didn't investigate the male factor we face that throughly
Cost transparency
3.0
Care and Respect
3.0
Communication
2.0
Seamless Experience
2.0
4.5
Age 33
Independently funded
Successful Outcome
Overall Feedback
I had the feeling that the doctors were experts and that I was receiving excellent care.
