To fully understand cost we've created a helpful guide here.
4.5
Age 35
Independently funded
PESE/TESE
Cost transparency
5.0
Care and respect
4.5
Communication
4.0
Seamless experience
4.5
4.5
Age 33
Egg freezing
Successful outcome
Fertility MOT
Frozen embryo transfer
Sperm freezing
Overall Feedback
Great clinic with great staff- had a very good experience
Cost transparency
4.0
Care and respect
5.0
Communication
5.0
Seamless experience
4.0
5.0
Age 33
Egg freezing
Cycle monitoring
PHI
Successful outcome
Frozen embryo transfer
Overall Feedback
If you attend this clinic mentioned above you will not lose anything, you will only have very good care and all the medications available.
Cost transparency
5.0
Care and respect
5.0
Communication
5.0
Seamless experience
5.0
1.9
Age 36
Poor egg quality
ICSI
PHI
Unsuccessful outcome
Overall Feedback
My experience at HSFC for ICSI mirrors the experiences of my friends for egg freezing. I would not choose this clinic for a private experience if you are paying for treatment. The overwhelming feeling is that it is a factory for IVF and egg freezing and the patient experience lags behind other private and NHS clinics. Patient education and communication were the biggest issues. We were thrown into ICSI without much knowledge, clear timelines and guidelines on the process. We only spoke to Dr. Venkat three times in the whole process (initial consult, egg collection, failed cycle). Follow-up calls were not scheduled after the failed PGT testing. A coordinator mistakenly called and scheduled a transfer when the embryo did not pass and the clinic never took accountability for that awful mistake. They made me wait two days to clarify it was a mistake, even though it was their fault. I could not believe they could not get a doctor on the phone to clarify immediately and made me wait in torturous limbo for two days due to Dr. Venkat's schedule. Communication during the treatment was not good. Their phone line regularly hangs up on you when you try to call, and emails go unanswered. One email for the clinic is also frustrating. Contacting the clinic out of hours is frustrating because it is not possible. The worst part is that when Dr. Venkat informed us of the failed cycle, she immediately said that we could just do another round. We had to repeat what we told her on day 1 which was that we could not afford another round. The experience at HSFC is quantity of patients over quality.
Cost transparency
2.5
Care and respect
1.5
Communication
2.0
Seamless experience
1.5
5.0
Age 21
Endometriosis
Poor egg quality
PCOS
ICSI
IVF
Egg freezing
Cycle monitoring
Independently funded
Successful outcome
Fertility MOT
Frozen embryo transfer
Overall Feedback
I love hsfc. They helped me with my 2 cycles of ivf. First ending in negative. Second ending in my miracle daughter Hope. I am forever grateful to everyone in hsfc for making my dreams come true to be a mother. I would recommend hsfc to anyone who needs a wonderful team & a baby making fairy godmother. Dr Venkat is truly remarkable human. I will be forever thankful to her.
