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4.9
Age 30
IVF
NHS
Successful outcome
Fertility MOT
Overall Feedback
Perfect clinic for my experience
Cost transparency
5.0
Care and respect
5.0
Communication
4.5
Seamless experience
5.0
5.0
Age 28
ICSI
IVF
Independently funded
Successful outcome
Overall Feedback
Bourne Hall Wickford was excellent from start to finish in all areas of our care. They were timely with all treatments and appointments, we were very fortunate that our baby boy was born a year to the day of our initial consultation.
Cost transparency
5.0
Care and respect
5.0
Communication
5.0
Seamless experience
5.0
4.4
Age 34
Endometriosis
ICSI
IVF
Independently funded
Successful outcome
Frozen embryo transfer
Cost transparency
4.5
Care and respect
4.5
Communication
4.5
Seamless experience
4.0
5.0
Age 30
ICSI
Independently funded
Successful outcome
Cost transparency
5.0
Care and respect
5.0
Communication
5.0
Seamless experience
5.0
2.5
Age 36
IVF
Independently funded
Successful outcome
Overall Feedback
Whilst the outcome was successful, a number of failings were made including failing to check my weight because I "didn't look that overweight", resulting in the need to lose 1.5 stone in 6 weeks or risk having treatment cancelled. I had at this time already started with medications so they would have been wasted had this been the case. I had to crash diet to lose the weight, in an unhealthy manner or risk losing a huge amount of our savings. Medication was issued incorrectly and in one instance not given to me at all, meaning a 2 hour round trip to collect it (antibiotics) as they refused to issue and send to my GP, despite their error in not issuing it to me. I was not given the correct sedative during a procedure and therefore was in huge amounts of pain due to the incorrect dosage. I would not recommend this clinic even though we did end up with our boy, the treatment here was negligent.