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5.0
Age 26
ICSI
IVF
Independently funded
Successful outcome
Frozen embryo transfer
Overall Feedback
Nick was understanding, empathetic and never gave up. He was realistic and thorough and always made us come away feeling hopeful despite the number of poor outcomes from treatment we had. He made us feel at ease and was always able to make a change of some description to treatment plans to help us move forward. We really felt like he treated us as individuals and our care plans reflected this.
Cost transparency
5.0
Care and respect
5.0
Communication
5.0
Seamless experience
5.0
4.3
Age 37
ICSI
IVF
Independently funded
Unsuccessful outcome
Overall Feedback
I have found that the nurses are very supportive at the clinic. In my personal circumstance they have been checking in to see how I’ve been which I have appreciated.
Cost transparency
3.5
Care and respect
5.0
Communication
4.5
Seamless experience
4.0
3.0
Age 27
ICSI
Independently funded
NHS
Successful outcome
Fertility MOT
Frozen embryo transfer
Overall Feedback
We experienced both the highest highs and the lowest lows while being treated with Nurture, unfortunately at times their care and compassion left a lot to be desired when things went very wrong for us. More often than not we felt very much like numbers to them rather than patients which was disappointing and frustrating. While we cannot fault them on the medical side of things related to fertility treatment we did find them to be extremely closed off in anything that fell outside of this - recurrent miscarriage testing and treatment. On a positive note both Deb in the nursing team and Linda in the sonographer team both deserve a special mention, they both treated us with so much care, compassion and empathy in our worst moments and we’ll never forget the part they played in our journey.
Cost transparency
1.5
Care and respect
4.0
Communication
3.0
Seamless experience
3.5
4.0
Age 33
ICSI
IVF
Successful outcome
Frozen embryo transfer
Overall Feedback
Apart from consultations and egg collection / transfer procedures you don’t see a doctor, it’s all nurses. But they have an online portal where questions were answered quickly (this is the same for most clinics, but I feel some may expect a doctor at every appointment so it’s to make aware) and I used the out of hours service due to an issue with medication and the doctor answered quickly and was reassuring. I ended up doing the frozen transfer on my own and they were very supportive. The nurses explained everything during the scans.
Cost transparency
4.0
Care and respect
4.0
Communication
4.0
Seamless experience
4.0
3.8
Age 31
Unexplained infertility
IVF
NHS
Successful outcome
Overall Feedback
Great experience at Nurture, which resulted in a successful round of IVF but I get that care could have been more tailored.
Cost transparency
4.0
Care and respect
4.5
Communication
3.5
Seamless experience
3.0
4.0
Age 31
Unexplained infertility
IVF
NHS
Successful outcome
Overall Feedback
Communication was quite poor. For example, I called to speak to someone about a query I had and I was told someone would call me back but I had to chase for a response. Then on transfer day the gate was locked which caused a lot of panic and stress because we'd not been told how to get through the gate which had been open every other time we'd been to the clinic so we were delayed and worried that the clinic was in fact shut and our embryo would go to waste because it couldn't be transferred that day. You just don't need that kind of stress when you're going for an embryo transfer!
Cost transparency
5.0
Care and respect
4.5
Communication
3.0
Seamless experience
3.5
3.6
Age 27
Endometriosis
ICSI
IVF
Independently funded
Successful outcome
Fertility MOT
Frozen embryo transfer
Overall Feedback
First rounds of treatment did feel very generic, however I did feel more listened to as we got further down the line which ended positively for us
Cost transparency
4.5
Care and respect
3.5
Communication
3.0
Seamless experience
3.5
2.4
Age 29
Immunological infertility
PCOS
ICSI
IVF
Independently funded
NHS
Successful outcome
Fertility MOT
Frozen embryo transfer
Cost transparency
1.5
Care and respect
3.0
Communication
2.5
Seamless experience
2.5
4.8
Age 32
Endometriosis
IVF
Independently funded
NHS
Fertility MOT
Frozen embryo transfer
Overall Feedback
We have been overall very satisfied with the clinic. The nursing, embryology and administrative staff have all been so kind, caring and we always felt very well looked after. This applies to the consultants also. as our continued, we did realise that different consultants had different views and approaches on how they would handle our case, which we do, understand as the area of reproductive health is quite subjective. we did eventually find a consultant who felt more in tune with us, which we feel lucky about, however, I do wonder where we would have been had we have not been assigned this particular consultant sooner.
In general, we would highly recommend this clinic.
Cost transparency
5.0
Care and respect
5.0
Communication
4.5
Seamless experience
4.5
3.9
Age 32
Tubal blockage
PCOS
IVF
Independently funded
Successful outcome
Frozen embryo transfer
Overall Feedback
We were happy with the clinic. Having moved from another clinic after failed cycles we felt this clinic was better at what they were doing.
We just felt a bit let down after I became pregnant with the twins and have ovarian hyper stimulation. We called to let them know as i was in the hospital with it and we felt like they were annoyed as they would now have to report this.
Cost transparency
4.0
Care and respect
3.5
Communication
4.0
Seamless experience
4.0
4.0
Age 40
Unexplained infertility
ICSI
IVF
Independently funded
Unsuccessful outcome
Overall Feedback
The consultants and doctors I saw at this clinic and who looked after me throughout my treatment were professional and kind throughout the process. During my first cycle with this clinic the ovary stimulation drugs did not work and no eggs were able to be harvested. At the review meeting with the consultant, I asked if we could try a different stimulation drug and the consultant took this on board and agreed to this. I then had 3 eggs that could be harvested in the next cycle. Although the IVF I had at this clinic did not result in successful pregnancies, I felt that the clinic treated me with respect and we're professional and helpful throughout.
Cost transparency
4.0
Care and respect
4.0
Communication
4.0
Seamless experience
4.0
3.9
Age 36
Unexplained infertility
IVF
Independently funded
Unsuccessful outcome
Frozen embryo transfer
Overall Feedback
My experience at nurture has been mixed. One of the things Id expect for the money I was paying was a more personal touch. Seeing the same nurse or doctor all the time. I also feel like from speaking to friends in London this clinic may not be as up on research about the latest methods. I have to push all the time to have my progesterone tested before my transfers and swear that was why I miscarried last time as my embryo was normal
